If y'all booked a flight with United Airlines during the coronavirus outbreak, information technology may sometimes be in your best interest to cancel your ticket. The good news is that you may be able to change your trip for free, besides as cancel it in some cases.

Below is all the information yous need to know almost United Airlines' counterfoil policy and larn which policies apply to your state of affairs.

United Airlines Flight Cancellation Policy


What is United Airlines' cancellation policy for gratuitous cancellations?

An overview of United Airlines cancellations is provided beneath.

  • Regardless of the fare, you lot tin cancel your reservation up to 24 hours from the time of booking without existence charged a cancellation fee—provided yous made the booking 1 calendar week or more before departure.
  • If your United Airlines flying is all of a sudden cancelled, yous have the choice to:
    • Cancel your flight without penalization and request a refund, or
    • Have the alternating flying offered past the airline, or
    • Postpone your travel a receive a travel credit

You lot may too exist entitled to flying cancellation compensation benefits.

  • If your United Airlines flying departing from the European union, Norway, Iceland, or Switzerland is:
    • Delayed past v hours or more, you lot can cancel your flight without penalization and request a refund (plus compensation).
    • Delayed by iii hours or more than, yous are entitled to compensation if the cause of the filibuster was within the control of United Airlines.
  • All types of tickets are eligible for cancellations and refunds in case of expiry, sure types of illnesses, and jury duty. This includes tickets purchased by greenbacks/check/credit card, award tickets, besides every bit promotional fares, bulk fares, and internet fares.
  • Bones Economy tickets cannot exist cancelled, but authorize for a full refund within the 24-hour window provided you lot purchased the ticket 1 week or more before the flight'south scheduled departure date.
  • United Airlines cancellation policies will depend on your billing address, as dissimilar policies utilise for France, Columbia, Argentina, and Taiwan.
  • You may likewise be eligible to claim a refund on a travel credit issued for a flight that was disrupted between March i, 2020, and June 6, 2020. To ask for a refund, you must fill out this refund form.
  • Partially used tickets will merely be refunded if they qualify for a refund. The refund volition exist on a prorated ground based on the rules that utilize to the ticket and the segments flown.
  • The processing fourth dimension for credit menu refunds is 7 business days. Other refunds are typically candy within twenty business days.
  • All refunds volition exist credited back to the original course of payment.
  • If you want a refund on a ticket issued through a travel agency/third party, yous must contact the bureau directly.

United Airlines Cancellation Policy Due to COVID-19

United Airlines flight cancellation policy due to COVID-xix allows applies to:

  • Bones Economy tickets booked till April xxx, and
  • Premium Motel and Standard Economy tickets booked between April 1, and May 31.

Under the relaxed policy, you are allowed to abolish your existing flight and change or postpone information technology for upward to 12 months from the original engagement of issue of your ticket without existence charged a change fee.

United Airlines 24-Hour Cancellation Policy


How United Airlines free cancellation works

United Airlines' 24-hr cancellation policy allows full refunds on tickets cancelled inside 24 hours of purchase, as long equally the booking was made at least 7 days earlier the travel engagement. This applies to all types of reservations—including Bones Economy tickets.

Afterward you abolish your ticket inside the 24-hour window, your refund will be credited via your original payment method.

Annotation

  • If you booked with a United Gift Certificate, you lot volition receive your refund as an electronic travel certificate.
  • Tickets booked with e-certificates don't authorize for refunds.
  • If you held your reservation with FareLock, the reservation fee volition not be refunded.

United Airlines Cancellation Policy Due to Decease, Illness, or Jury Duty

The United Airlines ticket cancellation policy allows full refunds in case of expiry (of the passenger or a close relative), certain kinds of illnesses, and jury duty. The policy covers all types of tickets, including those purchased by cash, credit card, or check, equally well as laurels tickets, promo fares, bulk fares, and internet fares.

United Airlines Cancellation Policy for Bones Economy Tickets

According to United Airlines ticket cancellation policy, Basic Economy tickets cannot be refunded unless they are cancelled inside the 24-hour window, and the purchase was made a week or more before deviation.

United Airlines Cancellation Policy for Non-Refundable Tickets

If you cancel a non-refundable ticket more than 24 hours after purchasing it, you will have to pay a cancellation fee of USD 200 on a domestic flight and upwards to USD 400 for an international flight depending on your travel class.

United Airlines flying counterfoil policy states that after your counterfoil fee is deducted, the unused value of your ticket tin exist practical later toward hereafter travel, every bit long every bit:

  • You cancel your original ticket before the starting time flying departs
  • Your trip begins inside 1 year from the date of upshot of the original ticket

Tip.Y'all can refund a non-refundable ticket only in the following cases:

  • If the passenger or co-passenger dies
  • Receipt of military/jury duty orders past the rider

You lot must exist able to provide supporting documentation to prove the reason for the cancellation.

United Airlines Cancellation Policy for Refundable Tickets

If you've booked a refundable ticket, you can cancel any time before your flight departs. The refund volition be credited to your original grade of payment. Co-ordinate to United Airlines flying counterfoil policy, payments made by credit cards are typically processed within 7 business organization days (and appear on your argument within 1–2 billing cycles), and other payments tin can take upward to 20 concern days.

United Airlines Cancellation Policy for Award Tickets

United Airlines' cancellation policy for honour tickets works a trivial differently, as shown below.

United Airlines Cancellation Fee for Award Tickets
Cancellation Fee General Premier Silver Premier Gold Premier Platinum Premier 1K
31 or more days before departure USD 0 USD 0 USD 0 USD 0 USD 0
Cancelling a U.S. flying 0–30 days earlier departure USD 125 USD 100 USD 75 USD 50 USD 0
Cancelling an international flight not originating in the U.S. 0–thirty days earlier departure USD 125 USD 100 USD 75 USD 50 USD 0
No-Bear witness USD 125 USD 125 USD 125 USD 125 USD 125

United Airlines' counterfoil fee for laurels tickets will depend on your membership status.

  • United Airlines counterfoil fee for award flying cancellations made at least 31 days before departure is:
    • USD 0 for general members
    • USD 0 for Silverish members
    • USD 0 for Gold members
    • USD 0 for Premier Platinum and 1K members
  • United Airlines cancellation fee for accolade flight cancellations made 0 – 30 days before divergence is:
    • USD 125 for general members
    • USD 100 for Silverish members
    • USD 75 for Gold members
    • USD fifty for Premier Platinum members
    • USD 0 for Premier 1K members.
  • United Airlines' cancellation fee for a No-Testify is USD 125, regardless of your membership level.
  • The same-day change fee for honour tickets is USD 75 for Argent and general members, and USD 0 for Gilt, Platinum, and 1K members.

United Airlines Cancellations—How to Cancel a United Airlines Flight

United Airlines cancellations can be fabricated by phone (+1-866-399-0587), online, or through your travel agent. If you had booked your ticket through an online travel agency (OTA), you will demand to contact them straight for counterfoil.

If you had booked your flight directly from United, you tin cancel your flying reservation online as explained below.


A screenshot of United Airlines My trips tab (used for cancelling a flight)

  • Go to United.com
  • Click on the My Trips tab
  • Access your trip by entering your:
    • Confirmation number
    • Last proper noun
  • Click on the Search push button
  • Cull the flight/trip you wish to cancel
  • After selecting the trip/flight yous wish to cancel, select the Cancel flight option
  • On the next screen, yous will be asked to ostend whether you desire to cancel your booking. One time you lot click on the Ostend selection, your booking will be officially cancelled.

You'll receive an eCredit for the funds later the cancellation fee is deducted.
If y'all tin't access your reservation online, you must phone call the tertiary political party (OTA or travel agent) you booked your ticket through to cancel your flying.

United Airlines Cancellation Refund

Am I eligible for a refund on United Airlines?

  • Per United Airlines' 24-hour flexible booking policy, yous can get a total refund on your booking if:
    • You cancel within 24 hours of booking.
    • Yous made your booking at to the lowest degree vii days earlier your flight's difference.
  • To cheque the condition of your refund:
    • Visit the refunds page (see below)


  • Click on the Check status tab on the right
  • Enter your:
    • Last name
    • Ticket, document, or tracking number
  • Click on the Bank check condition button

Your refund status will announced.

  • If your ticket qualifies for a refund and you lot purchased direct from United, you can cancel it online via My Trips and receive a refund.
  • Refund policies will vary based on your billing address country or region, and a cancellation fee may use.
  • Virtually fares are non-refundable, but your ticket value may exist adjusted (if eligible) toward a new ticket on a chargeable basis.
  • Tickets are valid for ane year from the date of issue—only tickets purchased betwixt May 1, and March 31, are valid till March 31. Yous must begin your travel by March 31, and complete it within 12 months of the travel date.
  • The typical refund time is equally follows:
    • Credit bill of fare refunds Within vii business organisation days after your asking
    • Other refunds Inside 20 business organisation days of your request
  • All refunds will be credited back to the original form of payment.

United Airlines Refund Policy

According to United Airlines refund policy:

  • If y'all purchase a ticket at least one week before divergence and abolish within 24 hours of purchase, no counterfoil fee volition apply and y'all volition go a full refund.
  • Bones Economy tickets cannot be refunded outside of the 24-hr window. This ways y'all must have purchased your ticket at least vii days before divergence and cancelled information technology inside 24 hours of purchase.
  • Eligible tickets can exist cancelled by telephone or online via My trips.
  • The counterfoil fee will depend on the fare rules of your ticket.
  • Non-refundable fares may not qualify for voluntary refunds but the value of your ticket may be converted into a Futurity Flying Credit for a fee.
  • Flight tickets have a 12-calendar month validity from the twenty-four hours of issue. However, the validity of tickets purchased on or before December 31, 2021, has been extended to December 31, 2022. This ways your travel must begin no later on than December 31, 2022, and be completed inside 12 months from the date of outbound travel.
  • The corporeality of refund volition depend on multiple factors. The refund amount for partially used tickets will be calculated on a prorated basis, subject to the rules of the ticket and segments flown. Surcharges and fees nerveless for the ticket will be refunded simply if the rules permit.
  • Refunds for purchases made by credit card will be processed inside vii business days of your request. Other refunds will be processed within xx business days of your request.
  • All refunds will be credited dorsum to the original form of payment.
  • To bank check the status of your refund request, get to the refunds folio and select the Check status tab.
  • Refund policies for certain international regions are as follows:
  • Argentina
    • Unless you've purchased a refundable ticket, all tickets are non-refundable.
  • Colombia
    • Under the Right of Withdrawal, you lot are immune to abolish your ticket (except promotional fares) up to 24 hours before departure. Even so, United Airlines may refund 90% of your fare and continue ten% of information technology.
    • Right of Retraction: If yous purchase your ticket directly from United Airlines (website or phone call center), you are allowed to cancel your booking within 48 hours later on purchasing and request a refund provided yous abolish at least 15 days before your flight'due south divergence. If you cancel your booking, United Airlines may keep upwardly to ten% of your fare or USD 50, plus service charges and not-refundable taxes.
  • France
    • If your ticket is no longer valid and you have non flown, y'all must make full out a refund request course for reimbursement of fees and taxes. You will receive your ante within 30 days without being charged an authoritative fee if you provide your e-mail address to United.
  • Taiwan
    • Taiwan's 7-solar day refund facility offered to consumers under Taiwan's Consumer Protection Act (Article 19) does not apply.

How to Get a Refund for a Cancelled Flying

Later cancelling your flight, you can inquire for a refund every bit follows:

  • Fill out the United Airlines refund grade.
  • United Airlines will let yous know if you lot qualify for a refund.

The refund amount will depend on your fare type and the reason for cancelling your flying. In some cases, the refund volition exist credited to your original form of payment, and in other cases, you lot may receive a flight credit.

How to Avoid Cancellation Fee on United Airlines

  • Abolish within the 24-hour grace catamenia. If you book your ticket at least vii days earlier your flight's departure and cancel information technology less than 24 hours later, you lot can cancel your ticket without penalty. You will receive the refund to your original grade of payment. Nevertheless, this does not include group tickets and tickets purchased with an e-document.
  • If your flying is delayed by six hours or more, you may be eligible to merits a refund in the class of a travel credit. If yous don't use the credit within 1 year, y'all can ask United for a refund to your original form of payment.
  • If your flight is cancelled outright, either due to depression need, weather, or other problems, you may qualify for a total refund of your ticket.
  • Earn Elite condition. If you're holding Premier Gold or higher status, you can cancel an award ticket for free any fourth dimension before your flight's departure.
  • If you cancel your flight due to an unavoidable emergency, such as the death of a co-rider, a sudden military or jury duty order, you may qualify for a refund.

How to Use Credits from Cancelled Flights


Tin can yous tell me nigh United Airlines' credit for cancelled flights?

United Airlines offers iii types of credits:

  1. Electronic Travel Credits (ETCs)
  2. Future Flight Credits
  3. United TravelBank Credits

Only the first two credits (ETCs and Time to come Flying Credits) can accumulate from cancelling a flight or a service, whereas United TravelBank Credits tin be purchased to boost the balance with the at present-discontinued United TravelBank Card.

Electronic Travel Credits (ETCs). ETCs are valid for 24 months from the date of issue. You can use your ETCs for future travel by phone (1-866-399-0587) or online. To admission your ETCs online, log into your MileagePlus account via My account.

You can redeem your ETCs (up to ten together, multiple times), including for partner-operated travels if at least one segment in your itinerary is operated by United Airlines/United Express. After you lot select a qualifying flying and proceed with your booking up to the payments folio, you'll find the pick to redeem your ETCs on it. If the toll of your new flight is less than the value of your ETCs, the balance will remain in your business relationship for futurity use. If the cost of your flying is more than than the value of ETCs, you can pay the difference with your credit card.

If you're redeeming your ETCs past phone, telephone call 1-866-399-0587 and enquire the United Airlines amanuensis to combine your ETCs when booking your new itinerary.

Note

  • The date of expiration of your ETC will be updated to 24 months from the date of issue of the oldest ETC and not 24 months from the date of combining your ETCs.
  • The expiration appointment of ETCs expiring earlier Dec. 31, 2022, has been extended to December 31, 2022.

Futurity Flight Credits. Future Flight Credits are valid for 12 months from the date of effect. You lot can use them to pay for partner flights booked through United Airlines, even they don't include a United Airlines flight on the same flying booking. You can practice this over the phone (one-866-399-0587) or online via United.com.

Note

  • The expiration date of future flying credits valid till Dec 31, 2021, has been extended till Dec 31, 2022.

United TravelBank Credits. United Airlines' TravelBank Credits are valid for v years and tin can exist purchased directly from United. These credits are non issued after flight cancellation or complaints just allow you to heave your credit balance with the United TravelBank Carte du jour, now discontinued. Yous can redeem TravelBank credits for United Airlines and United Limited flights, but can't combine them with the other ii credits, i.eastward., ETCs or Future Flying Credits. However, since they're valid for v years, you should utilize up your other credits earlier touching your TravelBank credits.

Frequently Asked Questions on United Airlines

Yeah, you lot can cancel your United Airlines flight in some situations. If you've purchased a refundable ticket, you lot can cancel information technology any time before your flight's departure. Basic Economy tickets cannot be cancelled later on the 24-hour grace period (as long equally you purchased one week or more before departure).

If you lot've purchased a non-refundable ticket, yous will take to pay USD 200 as cancellation charges for a domestic ticket and up to USD 400 for an international ticket, depending on your route and fare type. After y'all cancel, you will receive the balance fare (minus cancellation fee) in the grade of an eCredit for futurity travel on United Airlines.

Yes, all passengers can abolish their tickets 24 hours from the time of booking without being charged whatever cancellation fee, every bit long every bit they had purchased the ticket a week or more before divergence. This applies to all types of tickets, even non-refundable ones.

If you cancel a non-refundable ticket, you volition be charged USD 200 for cancelling a domestic flight, and up to USD 400 for cancelling an international flight, depending on your fare type and route. The balance fare will be provided to you as an eCredit for future travel on United Airlines

United Airlines eCredits expire 1 year subsequently the date of issue.

That depends on the reason for cancelling your flight. If a family member or co-passenger is seriously ill or dies, you receive armed services jury duty orders, United may waive your cancellation fees. However, you will be required to provide valid proof. If you believe you have a proficient reason to have your cancellation fees waived, you should definitely ask!

If you're cancelling a United award ticket at least 61 days before departure, you will be charged a cancellation fee of USD 75 if you're a general member, USD fifty if you're a Argent member, USD 25 if you're a Gilded fellow member, and USD 0 if you're a Platinum or 1K fellow member.

If you're cancelling your flight within sixty days of deviation, you will be charged a cancellation fee of USD 125 if you're a general member, USD 100 if you're a Silver member, USD 75 if y'all're a Gilded member, USD 50 if you lot're a Platinum member, and USD 0 if y'all're a 1K member.

Aye, you can cancel fifty-fifty a Basic Economic system ticket on United Airlines within the 24-60 minutes window. However, to qualify for this, you must take booked your flight at least one week before its departure.

United Airlines cancellations tin can exist made in ii ways—by phone and online. If you lot purchased your ticket direct from United Airlines, y'all tin cancel your flight by phone or online through the My trips tab on the homepage. If yous purchased from a travel agent (online or by phone), you volition need to contact them directly to process your United Airlines cancellations.

If United Airlines cancels your flying, you can opt for the new flying offered to you, rebook your flight at your convenience, or cancel your flight and inquire for a refund.

United Airlines cancellation fee for non-refundable tickets is USD 200 for domestic flights and up to USD 400 for international flights, depending on your route and fare.

The cancellation fee for award tickets cancelled at least 61 days before departure is USD 75 for general members, USD fifty for Silver members, USD 25 for Gold members, and nil for Platinum and 1K members.

The cancellation fee for award tickets cancelled within 60 days of departure is USD 125 for full general members, USD 100 for Silver members, USD 75 for Gold members, USD 50 for Platinum members, and nil for 1K members.

After you cancel a United Airlines flying, you volition receive an eCredit that is valid for exactly 1 yr after the date of effect. Nonetheless, if United Airlines cancels your flight and you lot tin't exist rebooked on a flight that gets you to your destination within half-dozen hours of the original flight'southward arrival time, you can claim a full refund.

To use your United Airlines flight credit from a cancelled (or inverse) flight, you must retrieve your certificate details. This information is provided in the mail yous would accept received when the document was issued to you. Alternatively, you can admission it from this folio by entering the year of issue, 10-digit Pin, and your terminal proper noun, or from My Business relationship (if you lot accept one).

Later yous take found the details, simply employ the credit on the payment page when booking your new flight.

United Airlines cancellation phone number (toll-gratuitous) in United states of america and Canada is +ane-866-399-0587. This telephone is open for calls 24/7.

United Airlines allows free cancellations within 24 hours of booking as long as the booking was fabricated at least 1 week before deviation. This applies to all types of fares, including non-refundable fares and honour tickets. However, group bookings and tickets purchased with e-certificates are non included.

United Airlines trip cancellation policy allows y'all to cancel any trip in your itinerary and receive a full refund if you cancel information technology less than 24 hours later on booking and your flying departs after at least 7 days.

United Airlines credit for a cancelled flight depends on who cancels the flight—United Airlines or you. If United cancels your flight, you can either go a refund in the grade of a flying credit/travel certificate or ask for a full refund.

However, if you cancel a non-refundable ticket, the applicative cancellation fee (USD 200 for domestic flights and up to USD 400 for international flights) will be deducted from your fare and the remainder credited to your account in the form of a flight credit/travel document for future use.

United Airlines has cancelled flights to the following 11 U.S. due to COVID-xix:

  1. Watertown, South Dakota.
  2. Twin Falls, Idaho.
  3. Pierre, Due south Dakota.
  4. Mosinee, Wisconsin.
  5. Monroe, Louisiana.
  6. Lansing, Michigan.
  7. Killeen–Fort Hood, Texas.
  8. Kalamazoo/Battle Creek, Michigan.
  9. Evansville, Indiana.
  10. Columbia, Missouri.
  11. College Station, Texas.

United Airlines' cancellation number in Canada is +1-866-399-0587. This phone is open up for calls 24/vii and toll-gratis if y'all're calling from Canada or the United states of america.

United Airlines cancel flight phone number is +1-866-399-0587. This phone is toll-complimentary if you're calling from the Us or Canada and open for calls 24/vii.

United Airlines tin can issue you a credit for a cancelled flight or service either in the form of an Electronic Travel Credit (valid for 24 months) or a Future Flight Credit (valid for 12 months).

No, y'all tin't alter a Basic Economy ticket within the 24-hr window. Still, you tin can cancel your ticket and rebook it. Since y'all'll be cancelling within the 24-60 minutes window, you won't be charged a counterfoil fee. This means you'll receive a full refund, and tin can rebook your ticket per your requirements.